| Name | Role | Responsibilities | Contact |
|---|---|---|---|
| Reza | CEO | Strategy, decisions, direction | |
| Bambang | CMO + COO | Marketing, operations | |
| Awang | CTO | Engineering, technical decisions |
| Role | Description | Access Level |
|---|---|---|
| Customer (Tourist) | End users placing laundry orders | Customer app |
| Courier | Pickup & delivery personnel | Courier app |
| Staff (Ops) | Operations team managing orders | Admin dashboard |
| Admin | Full system access, configuration | Admin dashboard |
| Partner | Laundry business fulfilling orders | Partner portal (v2) |
| Agent | Referral agents earning commissions | Agent dashboard |
| Concierge | Hotel/villa staff ordering for guests | Customer app (v2) |
The platform uses a 3-tier delegation model for development:
Tasks that can be fully automated or built by AI: - OAuth integration - API development - UI component building - Database schema design - Notification systems - Analytics dashboards - Translation integration
Tasks requiring human judgment or external coordination: - Pricing decisions (IDR only - Indonesian Rupiah, as required by Indonesian regulations) - Partner onboarding - Courier verification - Zone boundary definitions - SLA definitions - Dispute resolution - Security audits
Tasks requiring both AI capability and human oversight: - Payment gateway configuration (IDR only - Indonesian Rupiah, as required by Indonesian regulations) - State machine design - Permission matrix definition - Quality control workflows - Payout reconciliation (IDR only - Indonesian Rupiah, as required by Indonesian regulations)
| Channel | Purpose | Participants |
|---|---|---|
| Discord | Daily team communication | Core team |
| Weekly Standup | Progress review | Core team |
| Sprint Planning | Task prioritization | Core team |
| Partner Calls | Partner coordination | Ops + Partners |
| Agent Support | Agent onboarding | Ops + Agents |
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